Reset password

If you have forgotten your password, you can set a new password through generating a temporarily password token.

Procedure

1. In the "Sign in" screen, click "Forgot Password".
   The "Forgot Password" screen is displayed.

   

2. In the "Email" input field, enter your email address.

3. Click "Generate Password Token".
   A password token is generated which the admin can check under "Settings > Members" in the Edge Device UI.
   If the admin of the respective IEM has configured an email server, you will automatically receive an email containing the password token. If the admin has not configured an email server, the admin must share the password token manually with you.
   The "Reset Password" screen will be opened.

   

4. In case that an email server is not configured, contact the admin to receive the password token.

5. When you have received the password token, enter the following in the "Reset Password" screen:

   • Email: Your email address
   • Temporary token: Generated password token
   • New Password: New password
   • Confirm Password: Confirm new password

   The new password must meet again the password criteria.

6. Click "Reset".
   If the password token was valid, you successfully changed your password.

   

7. Click "Ok".
   You will be redirected to the "Sign in" screen.