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Canceling an IE Hub subscription

If you do not want to extend your IE Hub subscription, you can cancel the subscription. To cancel your IE Hub subscription, contact the Industrial Edge Support. Only the IE Support can cancel your IE Hub subscription. After your cancellation has been approved by the IE Support, the expiration date will be displayed in the header of your hub. When the expiration date is reached, the header indicates that your account has been cancelled resulting in a limited access to the IE Hub for all users of the hub.

With limited access to the IE Hub, the following is no longer possible:

  • Creating IEM instances
  • Downloading any content (inclusive IEM configuration files)
  • Purchasing apps
  • Inviting new users

With limited access to the IE Hub, the following is still available:

  • List of existing IEM instances
  • List of purchased apps in the Library section
  • Download already purchased app licenses
  • List existing users and delete users in the User Management section